शुल्क वापसी की नीति

Last updated on 10-08-2024 17:00:59

TALES N GIFT believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• TALES N GIFT does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the TALES N GIFT, it’ll take 16-30 Days days for the refund to be processed to the end customer.

Return Policy:

Once you raise any issue about the product delivered to our customer care team info@talesandgifts.com . We will ensure a quick, easy and seamless refund. You may be requested to return the product in question as a prerequisite for processing refund. We will perform a simple quality check once we receive the product back to our warehouse, before processing the refund.

You may be asked to return the item within 7 days after discussing with the customer service team or we might engage a third party to pick up the item in similar timeframe as determined by the third party availability. If the item is not picked up because of customer unavailability reasons, pickup request will be marked as failed. You as customer, can initiate a new request, if item meets the criteria and is within the specified return/exchange period. For more details, please contact our customer care at info@talesandgifts.com .